FREE Next Working Day Delivery
All parcels sent to mainland UK (excluding the Scottish Highlands) are sent via DPD who provide a Next Working Day delivery service.
For Non-Mainland UK addresses and the Scottish Highlands we use Royal Mail Special Delivery, which guarantees next working day delivery between 8:00am - 1:00pm.
Please note that in order to receive your order the next working day, you must place your order before 3.30pm. Please note that Saturday, Sundays and Bank Holidays are not classed as working days.
Parcels may be delayed if we feel further fraud prevention security checks need to be carried out.
Can I track my parcel?
If you have not received your parcel when expected you can email us and we will be able to help track your parcel. If emailing, please ensure you include your order number and we will send you a tracking number that can be used on the relevant website.
Can I get my parcel delivered to a different address?
You have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in despatching an order to a different address, due to fraud prevention measures. You will be informed if this is the case.
Can I change my delivery address after my parcel has been despatched?
We encourage you to choose an address at the checkout where someone will be to sign for the goods. In the event that you want your parcel delivered to a different address after the first attempt, please contact us and we can do this free of charge, providing the parcel does not have to be sent to a different DPD depot.
If your order has been sent via Royal Mail Special Delivery, we are unable to amend the address after it has been despatched.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
DPD have not delivered my parcel?
If you are not in on the first delivery attempt DPD should leave a card through your door giving you further instructions. If you have not received this, please email us where we will be able to help track your parcel.
Royal Mail have not delivered my parcel?
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Can I pick up my order from your warehouse?
Unfortunately, it is not possible to pick up orders from our warehouse.