Aspecteyewear.com offers a hassle free returns policy. If you are not satisfied with your order, you may return goods to us within 14 days of receipt. We will issue a full refund provided that the goods are returned in their original condition. Delivery charges are non-refundable unless you have received a faulty or incorrect item (See faulty or incorrect items).
When packaging the return please ensure that you include your Order Receipt / Email or a cover note that includes your Order ID. Please note that there will be delays on refunds where no information is included in the parcel.
You are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular UK options are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim against the delivery company you have used.
We will always accept returned goods, provided that they are returned within 14 days of receipt and are in their original condition. In the unlikely event that goods are returned to us in a condition other than which you received them, we will send them back to you.
Please allow three working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds will show in your PayPal account as soon as we have processed them and PayPal will also email you to confirm.
What is the returns address?
Aspect Eyewear Returns, Studio 269, 33 Great George Street, Leeds, LS1 3AJ
I have received a faulty/incorrect item?
We are very sorry that you have received a faulty/incorrect item. Please email us to let us know the problem and we will contact you with the procedure to send the item back to us. If you do not contact us prior to sending the item back we will be unable to refund any postage costs incurred in doing so.
Presently, the only way we can offer an exchange is for you to buy the garment you are wanting as an exchange from the website and then send the item you do not require back to us for a refund.